BIG SUMMER SALE | UP TO 50% OFF | WORLDWIDE SHIPPING

Frequently Asked Questions

1. Is this site secure to use?
It sure is. We use PayPal to process payments. So not even our staff get to see your payment details. PayPal is the World's biggest secure payment provider. Our website is built on the Shopify secure platform. All of your personal information is locked down tight.

2. How quickly do you respond to email queries?
We answer all email within 24-hour.

3. I ordered something, but I want to cancel the order
You must contact us within 1 business day of placing the order to arrange an order change. You can do this by emailing support@geekgroks.com with your order number. 

4. I ordered something, but I want to change the item color or size.
You must contact us within 1 business day of placing the order to arrange an order change. You can do this by emailing support@geekgroks.com with your new color or size option. 

5. I ordered something, but I want to change the delivery address
You must contact us within 1 business day of placing the order to arrange an order change. You can do this by emailing support@geekgroks.com with your new delivery address.

6. My order has arrived, but I received the wrong items
Please contact us at support@geekgroks.com and provide us with your order number. If we’re at fault, you can send us back the items and we’ll send you out the correct items at our cost (or issue a refund).

7. I have received my item and I want to change the size or color.
Please contact us at support@geekgroks.com and provide us with your order number. *Please note that certain products are not eligible for return/exchange.

8. Where do you ship from?
The majority of our inventory is shipped from our warehouses in China with a select few products from other distribution centers in the United States. That being said, sometimes your order may come in different packages at different times.

9. I have received my item, but I want to return it.
Please contact us at support@geekgroks.com and provide us with your order number. You can send us your item back and we will issue a refund. *Postage costs will be at your expense.

10. Do you work with bloggers, social media influencers, models etc.?
Generally, yes. If you are interested in some type of collaboration, please send us your information, link to your social media account and any other helpful information to affiliate@geekgroks.com and we will get back to you.