Shipping & Delivery
US orders are shipped by e-packet with tracking. It usually takes 12 to 20 days to arrive.
International orders are shipped by EMS. Under normal circumstances it takes between 15 and 25 days to arrive , but occasionally it may take up to 40 days depending on where you are in the world. On rare occasions, international orders can take in excess of 40 days to arrive due to external factors like item being held by customs. It's primarily dependent on the import process of your country.
Please note that for international order, tracking are available for certain countries only. We have 60 days buyer protection policy. If you do not receive your order within 60 days, we will issue full refund to you.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out asap. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.